{% extends 'D2ContentBundle::base.html.twig' %} {% block head_script_extra %} {% endblock head_script_extra %} {% block page_header %}

{% if user_authed is sameas(false) %} Login Sign Up {% else %} Logout {% endif %}

{% endblock page_header %} {% block content %}

Introduction

The easySMSOffice web application is designed to provide a complete Bulk Sms application for our customers whilst providing competative sms rates. The system provides for three license types (standard, advanced and premier) which determine the features available to the user.

The system user architecture has been designed with businesses in mind, where multiple users can be associated with a single sms account. The first user registering becomes the account holder, and can add additional users to the account. The origonal user is the only user capable of purchasing additional services and sms bundles.

We provide a comprehensive suite of submission services and these are documented below. In addition, our sms reporting features will allow you to track and analyse your sent sms, incoming sms and delivery reports.

Important

When contructing sms's you should make sure that you have identified yourself in the sms text and provided a mechanism for the recipient to opt out from receiving further sms's from you. The opt out mechanism is normally specified by added the following text 'Reply STOP to opt out.' to the end of all sms's sent.

Overview

The diagram below is the system at a glance. It shows the ways that sms's can be submitted to the system and the path they take through our system before being sent.

Inactive

All sms sent in bulk (number list import, mail merge and bulk sms) are collated into batches. These batches are used for managing and tracking the set of sms's as a whole. Any individual sms (calendar reminders, quick sms, email to sms etc) are collated into daily Ad-Hoc batches.

The various submission services are described below.

Quick Sms

{% include 'D2ContentBundle:Help:quick_sms.html.twig' %}

Number List Import

{% include 'D2ContentBundle:Help:number_list.html.twig' %}

Mail Merge Import

{% include 'D2ContentBundle:Help:mail_merge.html.twig' %}

Bulk Sms

Introduction

{% include 'D2ContentBundle:Help:bulk_sms_intro.html.twig' %}

Contact Databases

{% include 'D2ContentBundle:Help:contact_databases.html.twig' %}

Sms Templates

{% include 'D2ContentBundle:Help:sms_templates.html.twig' %}

Contact Database Filters

{% include 'D2ContentBundle:Help:contact_database_filters.html.twig' %}

Bulk Sms Schedules

{% include 'D2ContentBundle:Help:bulk_sms_schedules.html.twig' %}

Creating Bulk Sms

{% include 'D2ContentBundle:Help:creating_bulk_sms.html.twig' %}

Appointment Manager

Introduction

{% include 'D2ContentBundle:Help:appointment_manager.html.twig' %}

Calendar Templates

{% include 'D2ContentBundle:Help:calendar_templates.html.twig' %}

Creating a Calendar

{% include 'D2ContentBundle:Help:creating_calendars.html.twig' %}

Creating a Birthday Calendar

{% include 'D2ContentBundle:Help:birthday_calendars.html.twig' %}

Using Calendars

{% include 'D2ContentBundle:Help:using_calendars.html.twig' %}

Calendar Workgroups

{% include 'D2ContentBundle:Help:calendar_workgroup.html.twig' %}

User Management

{% include 'D2ContentBundle:Help:user_management.html.twig' %}

Sms Concatenation Setting

{% include 'D2ContentBundle:Help:sms_concatenation.html.twig' %}

Credit Management

{% include 'D2ContentBundle:Help:credit_management.html.twig' %}

Send Control

{% include 'D2ContentBundle:Help:send_control.html.twig' %}

Alert Settings

{% include 'D2ContentBundle:Help:alert_settings.html.twig' %}

Sms Processors

{% include 'D2ContentBundle:Help:sms_processor.html.twig' %}

General Responder

{% include 'D2ContentBundle:Help:general_responder.html.twig' %}

User Licenses

User licenses run on a monthly basis. It is also possible to upgrade or downgrade your license at any time. Please note that only account holder users can change license.

To change your current license, go to the User Manager and select Upgrade/Downgrade License option from the Action button. Select the new license option.

 Inactive

Sms Concatenation

Sms's are text messages sent to a mobile device with a mximum of 160 characters. It is possible to send sms's longer than 160 characters using sms concatenation.

Longer sms's are essentially broken up into into a number of sms's and are charged accordingly as shown below:

0-160 characters1 sms credit
161-306 characters2 sms credits
307-459 characters3 sms credits
460-612 characters4 sms credits

Sms Blacklisting

In compliance with existing regulations, our system will scan all incoming sms for the word STOP. If STOP is found, our system will automatically insert the senders number into our system blacklist. The blacklist entry will be associated with the targeted sms account.

The system will then no longer allow sending to the blacklisted number from the associated account.

In addition, our system blacklist also includes numbers defined by the Direct Marketing Association of SA. Our system will not allow sending to these numbers.

Should one of your clients request that they wish to receive sms's from you, please contact Dev Squared Designs with the origonal request from your client.

General Sms Templates

General Templates are used for Quick Sms and Number List Imports. You do have the option to parse in the Title, Initials, Firstname and Surname if the recipient exists in one of your Contact Databases. If the recipient does not exist, and you are trying to parse in contact data, the sms will be failed. You can edit and re-submit the failed sms from the Failed Report List.

When using the Mail Merge or Number List Import functions, click on the Select Template button to select a predefined template for the sms text.

Please note that general templates cannot be used when creating Bulk Sms.

Inactive

 Inactive

Email to Sms

Our server provides an Email to SMS API to allow you to submit sms's by sending an email to our server mailbox newsms@easysmsoffice.co.za.

In order for the email to be processed, you need to specify the subject of the email in the following manner:
#<username>,<password>#<comma seperated number list>#

An example email is shown on the right. Please specify the username and password as per your normal site login profile.

In order to receive sms's via your email, you can setup a Sms Processor to convert incoming sms's to emails.

 Inactive
{% endblock content %}